gk89's Privacy Policy

01

Purpose of This Policy

gk89 ("we", "us", "platform") is a safe and reliable online gaming platform in Bangladesh. When you register, log in, or use our services on gk89, you provide certain personal information. This privacy policy ("policy") explains how we collect, store, process, and protect that information.

This policy applies to the gk89 website, mobile platform, and all associated services. By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

02

Who This Policy Covers

This policy applies to all registered members of gk89, prospective users, and anyone who visits our website. Our platform is intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors.

03

Information You Provide Directly

When you create an account or use our services on gk89, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (when verification is required)
• Identity document details (national ID or passport — as part of the KYC process)
• Financial transaction information — records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Content of communications through support tickets or live chat

04

Automatically Collected Information

When you use our website or app, certain information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and screen size
• Time spent on the platform and pages visited
• Gaming activity and betting history
• General information about login time and location
• Information collected through cookies and similar tracking technologies

05

Information Received from Third Parties

In some cases we may receive information from third parties, such as identity verification agencies, fraud prevention services, or payment processing partners. This information is used solely to ensure the security of your account and the quality of our services.

06

Primary Use Cases

gk89 uses your information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals and maintaining transaction records
• Providing customer service and support (via live chat and email)
• Detecting and preventing fraud, money laundering, and misuse
• Ensuring responsible gaming and supporting players in difficulty
• Technical development of the platform and resolving issues
• Complying with applicable laws and regulations

07

Communication & Marketing

With your consent, gk89 may notify you by email about promotional information, special offers, or platform updates. You can opt out of these communications at any time — simply let our support team know. We do not send marketing messages without your consent.

08

Data Analysis & Platform Improvement

We analyze gaming behavior and platform usage data to improve the quality of our services. This analysis is not intended to identify individuals, but is used to improve the overall service experience.

09

Policy on Sharing Information with Third Parties

gk89 does not sell, rent, or disclose your personal information to third parties without authorization. However, in specific circumstances we may share limited information:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Identity verification agencies: To complete the KYC process.
• Technology & software partners: For platform operations, under strict confidentiality agreements.
• Legal reasons: When providing information is required by a court order, request from an investigative authority, or applicable law.

10

Information with Game Providers

Our platform uses software from various game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers may receive minimal technical information to operate their games. They do not receive your personal identity or financial information.

11

Technical Security

gk89 applies industry-standard security measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which secures all data exchanged between your browser and our servers. Sensitive information — particularly financial and identity-related data — is stored in encrypted form.

12

Your Role in Account Security

To help keep your account secure, we ask you to:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Log out of your account after each session, especially on shared devices.
• If you notice any unfamiliar or suspicious activity, notify our support team immediately.
• Keep your mobile number and email address up to date at all times.

13

Data Retention Period

gk89 retains your information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for a specified period to meet applicable legal obligations, prevent fraud, or resolve disputes. Once that period ends, the information is securely deleted or anonymized.

14

What Cookies Are and Why We Use Them

Cookies are small text files stored on your device that help our website remember your preferences and session information. gk89 uses cookies for:

• Essential cookies: Maintaining login sessions and ensuring the platform's basic functionality.
• Functional cookies: Remembering your language and display preferences.
• Analytics cookies: Collecting platform usage statistics (without personal identification).
• Security cookies: Fraud detection and account protection.

You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

15

Rights Regarding Personal Information

As a user of gk89, you have the following rights:

• Data access: The right to know what information we hold about you.
• Data correction: The right to request correction of inaccurate or incomplete information.
• Data deletion: The right to request deletion of your information in certain circumstances, though legal obligations may apply.
• Objection to processing: The right to object to marketing communications or certain data processing.
• Data portability: The right to receive a copy of your information in a structured format.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

16

Effect of Closing Your Account

If you wish to close your account on gk89, please contact our support team. Closing your account will result in the deletion of most of your personal information. However, financial transaction records and KYC-related information may be retained for a specified period to meet legal obligations.

17

Protection of Minors

gk89 strictly refrains from providing services to anyone under the age of 21. We verify age at the time of registration and maintain additional identity verification measures when necessary. If we become aware that a minor has used our services, we will immediately close that account and securely delete the associated information.

Parents and guardians are requested to monitor their children's online activity and use parental control software where appropriate.

18

Responsible Gaming & Personal Information

Under our responsible gaming policy, we monitor players' gaming behavior. This monitoring is entirely confidential and is used solely for the well-being of players. If we observe signs of problematic gaming, we may offer support.

19

Policy Update Process

gk89 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. The date of the latest update will always be shown at the top of this page. Continued use of the platform after any changes means you agree to the updated policy.

20

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week, to assist you in Bengali and English.